Be professional in all of your dealings with the public. Respond to questions politely, professionally and quickly, remembering at all times that you are running a business, not just indulging in a hobby. Treat others in the way that you would wish to be treated were you in their shoes as a buyer.
Provide excellent customer service at all times. This might involve going out of your way to please an awkward customer at times, even offering refunds when you don't necessarily want to. Small gestures can mean a lot to a potential or existing buyer, so always take the time to place their needs above your own.
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